Effective Date: 28/08/2026

Business Name: Rewind Cleaning Co

ABN: 92 145 846 430

Email: contact@rewindcleaning.com.au Website: rewindcleaning.com.au

By making a booking with Rewind Cleaning Co, the customer agrees to these Terms & Conditions.

1. About These Terms

These Terms & Conditions apply to cleaning services provided by Rewind Cleaning Co ("we", "us", "our") to customers ("you", "your").

By making a booking with us, you acknowledge that you have read and agree to these Terms & Conditions.

These Terms apply together with the service description, price and any specific arrangements agreed with you at the time of booking.

Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law or other applicable legislation.

2. Booking Your Service

Bookings may be made through our online booking system, by phone, email or another booking method approved by us.

You are responsible for providing accurate information when making a booking, including:

• Property address

• Property type

• Number of bedrooms and bathrooms

• Approximate property size where requested

• Condition of the property

• Services and add-ons requested

• Access and parking information

• Presence of pets

• Relevant hazards or special circumstances

A booking may be subject to confirmation by us.

For services requiring a deposit, the booking will not be considered fully confirmed until the required deposit has been received, unless we agree otherwise.

3. Pricing

Prices displayed on our website or booking system are based on the information provided at the time of booking.

Where a service is advertised as "from" a particular price, that price is a starting price and the final price may vary depending on:

• Property size

• Property condition

• Level of cleaning required

• Accessibility

• Number of rooms

• Services requested

• Additional cleaning requirements

If the actual condition or scope of the property differs materially from the information provided during booking, we may revise the price.

Where reasonably practicable, we will discuss any significant price adjustment with you before undertaking additional work.

4. Services We Provide

Our services may include:

• Regular residential cleaning

• One-off cleaning

• Deep cleaning

• End-of-lease / bond cleaning

• Oven cleaning

• Window cleaning

• Bathroom detailing

• Kitchen detailing

• Other cleaning add-ons listed on our website or booking system

Carpet cleaning and upholstery cleaning are not currently offered.

Each service is provided according to its advertised inclusions and any additional services selected at the time of booking.

5. Regular Cleaning

Regular cleaning is designed to maintain an already reasonably accessible home.

Depending on the service selected, regular cleaning may include:

• Dusting accessible surfaces

• Cobweb removal

• Kitchen surfaces

• Stovetop

• Sink and tapware

• Bathroom cleaning

• Toilet cleaning

• Mirrors

• Vacuuming

• Mopping

• Accessible floors

• General surface cleaning

• Emptying household bins

Regular cleaning does not automatically include:

• Inside ovens

• Inside refrigerators

• Inside cupboards or drawers

• Full wall washing

• Heavy mould treatment

• Heavy limescale removal

• Interior or exterior windows

• Decluttering

• Moving heavy furniture

• Specialist restoration

These services may be available as additional services.

6. Deep Cleaning

Deep cleaning provides additional detailing beyond routine maintenance cleaning.

Depending on the package selected, this may include:

• Detailed skirting boards

• Door frames and doors

• Light switches

• Cobweb removal

• Detailed bathroom cleaning

• Grout detailing

• Shower screens

• Detailed kitchen cleaning

• Cupboard or cabinet interiors where selected

• Detailed floor cleaning

• Accessible window sills and tracks

• Additional surface detailing

Deep cleaning is not a restoration service and cannot guarantee removal of permanent stains, damage, etching, rust, aged buildup or deterioration.

7. End-of-Lease / Bond Cleaning

Bond cleaning is provided according to the agreed service scope and the information available at the time of booking.

Depending on the service selected, this may include:

• Kitchen

• Oven

• Stovetop

• Rangehood

• Cupboards and drawers

• Bathrooms

• Toilets

• Shower screens

• Mirrors

• Bedrooms

• Living areas

• Skirting boards

• Doors and frames

• Accessible window sills and tracks

• Floors

• Laundry

• Garage sweeping where included

• Balcony or patio areas where included

Customers should provide any relevant property-manager or agent cleaning checklist before the service.

Bond-clean follow-up

If a property manager, landlord or agent identifies a cleaning item that was included within the agreed cleaning scope and reasonably requires further attention, please contact us as soon as reasonably practicable and provide the relevant feedback or checklist.

Where appropriate, we may arrange a return visit to address cleaning items that fall within the original agreed scope.

Additional charges may apply where the requested work relates to:

• Work outside the original scope

• Permanent staining

• Damage

• Restoration

• Significant mould

• Conditions not reasonably apparent at the time of the original service

A return visit or re-clean does not guarantee bond release, as the final decision regarding the bond remains with the relevant property owner, agent or authority.

8. Oven Cleaning

Oven cleaning is available as an additional service where offered.

Standard oven cleaning may include:

• Oven interior

• Oven door

• Oven glass

• Racks

• Trays

• Accessible exterior surfaces

Heavily neglected ovens, excessive grease or carbon buildup may require additional time and may incur an additional charge where agreed.

We will not use a cleaning method that we reasonably believe could damage a component or surface.

9. Property Condition

Our standard pricing assumes the property is reasonably accessible and suitable for normal residential cleaning.

Additional charges may apply where the property has substantially more cleaning required than represented at the time of booking, including:

• Excessive dirt or grease

• Heavy soap or limescale buildup

• Excessive pet hair

• Significant mould

• Excessive clutter

• Large quantities of rubbish

• Biohazards

• Pest infestation

• Unusual contamination

• Other conditions requiring substantially more time or specialised treatment

Where reasonably practicable, we will discuss significant additional work and pricing with you before proceeding.

10. Decluttering & Personal Belongings

Cleaning services do not include general decluttering, organising or removal of excessive personal belongings.

Customers should ensure surfaces and floors are reasonably accessible before the cleaner arrives.

We may clean around items that cannot reasonably be moved.

11. Access to the Property

You are responsible for providing safe and reasonable access to the property at the scheduled appointment time.

Access may be provided through:

• Customer attendance

• Key

• Key safe

• Access code

• Building access instructions

• Another method agreed with us

You are responsible for ensuring that keys, codes and access instructions are correct.

If we cannot gain access within 15 minutes of the scheduled appointment time, the booking may be treated as a no-show or cancellation.

Any applicable cancellation or no-access fee may then be invoiced.

12. Parking

Customers should provide reasonable parking and property access where possible.

You are responsible for advising us of:

• Visitor parking requirements

• Building parking restrictions

• Security gates

• Parking permits

• Other access restrictions

Where unavoidable parking, toll or access charges have been disclosed or agreed, these may be added to your invoice.

13. Cancellation & Rescheduling

We understand that plans can change.

Individual bookings

We require at least 7 days' notice to cancel or reschedule an appointment without a cancellation fee.

Cancellations or rescheduling requests received less than 7 days before the scheduled appointment may incur a cancellation fee of 50% of the booked service price.

Same-day cancellations, no-shows or failure to provide property access may incur a fee of up to 50% of the booked service price.

Any applicable cancellation fee will generally be invoiced separately through Hnry.

Recurring services

Recurring services require at least 7 days' notice to cancel or pause an ongoing booking.

We may waive or reduce a cancellation fee at our discretion in genuine emergencies or exceptional circumstances.

14. Deposits

A deposit may be required for selected services, including Deep Cleaning and End-of-Lease / Bond Cleaning.

Unless otherwise stated:

• Deep Clean deposit: 25%

• Bond Clean deposit: 30%

The deposit will be credited toward the final service invoice.

Where a cancellation fee applies, any deposit already paid may be applied toward the applicable cancellation fee.

Where a booking is cancelled with sufficient notice, we may refund or transfer the deposit to a rescheduled appointment, subject to these Terms and applicable law.

15. Payment

Unless otherwise agreed, standard cleaning services are payable upon completion.

Invoices may be issued through Hnry and are payable using the payment methods provided on the invoice.

Deposits and other agreed charges may also be invoiced through Hnry.

Additional work that has been approved by the customer may be added to the final invoice.

Overdue invoices may be subject to reasonable payment reminders and recovery processes.

16. Pets

Customers must advise us if pets are present at the property.

Pets should be secured where reasonably necessary for the safety of the animal, customer and cleaner.

We may pause or discontinue cleaning where an animal creates an unsafe working environment.

17. Children & Occupants

Customers are responsible for keeping children and other occupants away from cleaning equipment, wet floors and cleaning products where reasonably necessary for safety.

18. Fragile & Valuable Items

Customers should notify us of fragile, valuable, antique or delicate items before cleaning.

Where appropriate, customers should remove or secure such items before our arrival.

We may decline to clean an item where we reasonably believe the cleaning process could damage it due to its material, age, condition, construction or manufacturer's requirements.