Frequently Asked Questions

Rewind Cleaning Co services homes across the Gold Coast. If you're unsure whether we cover your area, get in touch and we'll be happy to check.

We don't see cleaning as simply a service — we deliver a solution. Our aim is to take care of the cleaning so you can spend your time where you actually want it.

No. We bring everything needed for your clean.

Rewind Cleaning Co uses high-quality, professional-grade cleaning products and top-of-the-line equipment to deliver a thorough, consistent result without you needing to supply anything.

If you have specific product preferences, allergies, sensitivities or requirements, just let us know when booking.

Not at all. You can be home, head out, or provide an agreed method of access. We just need safe and reliable access to the property at the scheduled time.

Please make sure we can access all areas included in your booking. This may be through someone being home, a key, key safe, access code or another agreed arrangement.

If access isn't available when we arrive, your appointment may be treated as a no-access cancellation and a fee may apply.

Please ensure reasonable parking is available close to the property where possible.

If there are visitor parking requirements, permits, security gates, restricted access or other parking arrangements, please let us know when booking.

Any unavoidable parking, toll or access costs will be discussed with you beforehand where applicable.

Cleaning times vary depending on the size, condition and requirements of your home. We'll provide an estimated timeframe when booking, but actual cleaning time can vary once we see the space.

Yes. You can book weekly, fortnightly or another regular frequency that works for you. There are no long-term contracts.

Yes. We offer end-of-lease/bond cleaning and recommend providing your agent or property manager's checklist when booking.

Please allow up to two days for a bond clean. Rewind Cleaning Co is currently owner-operated, and allowing two days means we can take the time needed to properly work through the property rather than rushing the job.

Yes. Oven cleaning and inside-fridge cleaning are available as add-ons and can be selected when booking..

Not currently. Rewind Cleaning Co focuses on residential home cleaning and detailed cleaning services.

Our pricing is based on the information provided when you book. If the condition or scope of the property is significantly different, we'll discuss any additional time or costs with you before carrying out additional work wherever reasonably possible.

We ask for 7 days' notice where possible. Cancellations or rescheduling with less than 7 days' notice may incur a fee.

Full details are available in our Terms & Conditions.

We make payment easy. You can pay your Rewind Cleaning Co invoice by:

  • Bank transfer

  • PayID

  • Credit or debit card

Your available payment options will be provided on your invoice.

We want you to be happy with the result. If something has been missed or doesn't meet the agreed scope, let us know as soon as possible so we can discuss it and, where appropriate, arrange a return visit.

We aim to respond to all enquiries within one business day.

If you've contacted us outside business hours, we'll get back to you as soon as we're available.

Rewind Cleaning Co holds the relevant checks and certifications for providing professional cleaning services.

We're happy to help. Get in touch and we'll get back to you within one business day.

Still not sure? We'd love to hear from you

Click the button to fill out a form or shoot us an email.