Rewind Cleaning Co — Privacy Policy

Effective Date: 28/08/2026

Business Name: Rewind Cleaning Co ABN: 92 145 846 430

Email: contact@rewindcleaning.com.au Website: rewindcleaning.com.au

Rewind Cleaning Co respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, make a booking, communicate with us or engage Rewind Cleaning Co for cleaning services.

1. Personal Information We Collect

Depending on how you interact with us, we may collect and hold information including:

• Your name

• Phone number

• Email address

• Property address

• Booking and appointment details

• Property type and relevant property information

• Cleaning requirements and services requested

• Property access information

• Information about pets where relevant to providing our services

• Information about allergies, sensitivities or special requirements that you choose to provide

• Quote and service information

• Invoicing and payment information

• Communications between you and Rewind Cleaning Co

• Information required to manage your customer relationship with us

We aim to only collect information that is reasonably necessary for operating our business, managing your booking and providing our services.

2. How We Collect Personal Information

We generally collect personal information directly from you.

This may occur when you:

• Make a booking through our website or online booking system

• Create or provide information for a customer profile

• Request a quote

• Contact us by phone, email, social media or another communication method

• Complete a booking or customer form

• Engage us to provide cleaning services

• Receive or pay an invoice

• Communicate with us about an existing or previous service

• Subscribe to marketing communications

• Interact with our website

We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device information and website usage information.

3. How We Use Your Personal Information

We may collect, hold and use your personal information for purposes including:

• Processing and managing bookings

• Creating and maintaining customer profiles

• Managing appointments and our business calendar

• Communicating with you about your booking

• Confirming, changing or rescheduling appointments

• Providing cleaning services

• Understanding your cleaning requirements

• Preparing quotes

• Issuing invoices

• Receiving and managing payments

• Managing cancellation, rescheduling or no-access charges

• Responding to enquiries

• Providing customer support

• Managing complaints or disputes

• Maintaining business, financial and tax records

• Improving our services and customer experience

• Meeting legal, regulatory and insurance requirements

• Sending marketing communications where permitted

We will not use your personal information for unrelated purposes unless permitted or required by law.

4. Square — Bookings & Customer Management

Rewind Cleaning Co uses Square to assist with our online booking system, appointment scheduling, calendar management and customer profiles.

Information you provide when making a booking may be collected and processed through Square.

This may include information such as:

• Your name

• Contact details

• Property address

• Appointment details

• Services booked

• Booking history

• Relevant booking notes

Square may collect, store, use and process information in accordance with its own privacy policy and terms.

You can view Square's privacy information through its website. Square Privacy Notice

5. Hnry — Invoicing & Payments

Rewind Cleaning Co uses Hnry for invoicing and receiving customer payments.

Information reasonably required to prepare invoices and process payments may be provided to or collected through Hnry.

This may include:

• Your name

• Contact details

• Service details

• Invoice information

• Payment information

• Relevant transaction records

Hnry may collect, store, use and process information in accordance with its own privacy policy and terms.

6. Third-Party Service Providers

In addition to Square and Hnry, we may use other trusted third-party providers to assist with operating our business.

These may include providers of:

• Website hosting and technology

• Email and communications

• Accounting and bookkeeping

• Business administration

• Insurance

• IT services

• Marketing and advertising services

Where reasonably necessary, relevant personal information may be provided to these providers so they can perform services on our behalf.

We aim to only provide information that is reasonably necessary for the relevant business purpose.

We do not sell your personal information to third parties.

7. Website, Cookies & Analytics

Our website may use cookies and similar technologies to provide website functionality, understand website usage and improve your experience.

Depending on the technology used on our website, this may involve collecting information such as:

• Pages visited

• General website usage

• Device and browser information

• Approximate location information

• Referral information

You can generally adjust your browser settings to restrict or disable cookies. Some website features may not function correctly if cookies are disabled.

Where third-party analytics, advertising or tracking technologies are used, information may be collected and processed in accordance with the relevant provider's privacy practices.

8. Photos & Property Documentation

We may take photographs of areas of a property where reasonably necessary for legitimate business purposes, including:

• Assessing cleaning requirements

• Preparing a quote

• Documenting pre-existing damage or conditions

• Recording the condition of an area

• Quality control

• Documenting completed work

• Resolving a customer concern or dispute

Photographs taken for these purposes will be treated as confidential business records.

We will not publish photographs identifying your property or use photographs of your property for advertising or promotional purposes without your consent.

9. Marketing Communications

From time to time, Rewind Cleaning Co may contact customers about:

• Special offers

• Promotions

• New services

• Business updates

• Relevant cleaning information

Where required by law, we will only send electronic marketing communications where you have provided consent or another lawful basis applies.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

10. How We Protect Your Information

We take reasonable steps to protect personal information from:

• Misuse

• Loss

• Unauthorised access

• Unauthorised disclosure

• Unauthorised modification

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we hold.

We do not publish detailed information about our security measures where doing so could reduce their effectiveness.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods to meet business, tax, accounting, insurance or legal requirements.

When information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to any legal obligation to retain it.